OUR PROCESS
Our Onboarding Process
We believe successful logistics partnerships begin with understanding your business.
Our consultative sales process is designed to identify opportunities to improve service, reduce transportation costs, and streamline your supply chain
Initial Consultation
We start by learning about your business, products, shipping volumes, customer requirements, and current transportation challenges.
During this discussion, we identify:
- Growth plans
- Current freight network
- Shipping frequency and volumes
- Service expectations
- Cost pressures
- Operational challenges
Freight Audit & Analysis
Our logistics specialists review your existing freight data to identify value adding opportunites.
This includes:
- Freight spend analysis
- Lane and route analysis
- Carrier performance review
- Service level evaluation
- Invoice and freight audit
- Cost-saving opportunities
- Multi Carriers for lane service enhancements
You’ll receive recommendations that can help optimise your transportation.
Carrier Sourcing & Procurement
Finding the right transportation partner is critical to supply chain performance. We identify, evaluate, and onboard reliable carriers that meet your operational requirements and cost expectations.
Our carrier sourcing process includes:
- Ongoing carrier performance reviews via proactive analytical reporting
- Carrier qualification and compliance checks
- Rate negotiations
- Capacity planning
- Network optimisation
- IT/System capabilites
- Contract management
Freight Cost Analysis & Reporting
Data-driven insights help you make informed logistics decisions. We analyse your transportation spend to identify savings opportunities, improve efficiency, and support strategic planning.
Reporting includes:
- Freight spend analysis
- Lane profitability
- Carrier performance metrics
- Cost-per-shipment reporting
- Budget forecasting
- KPI dashboards
- Trend and exception reporting
Transport Management System (TMS) Implementation
Technology plays a vital role in modern logistics. We help businesses select, implement, and optimise our fully customised Transportation Management Systems (TMS) that streamlines operations and improves shipment visibility.
Implementation services include:
- TMS Implementation
- System configuration
- Carrier integration
- EDI and API connectivity
- User training
- Process mapping
- Go-live support
- Continuous system optimisation
Ongoing Support
Our support doesn’t end once your freight is moving. You’ll have a dedicated Account Manager backed by an experienced Customer Service team to ensure your logistics operations run smoothly.
Account Management
- Strategic logistics support
- Freight cost reviews and reporting
- Carrier performance management
- Continuous improvement recommendations
- Regular business reviews
Customer Service
- Shipment bookings and tracking
- Pickup and delivery coordination
- Carrier communication
- Issue resolution
- Proof of Delivery (POD) requests
- Freight invoice enquiries
